The Funeral Journey

Waterson’s Guide to Funerals

Funerals can be stressful, especially if you have never had to plan one before. We have put together a simple map of the steps and processes involved in the passing of a loved one. This map was created so you know what to expect, but every step of the way we will be here to guide you and make arrangements. It is our job to make this process stress-free for you and your family in this difficult time.

Firstly, take a breath. You do not need to rush, take all the time you need. Take things step by step.

Please reach out to us, so we can guide you through this time and assist you in the next steps.

Whether your loved one passed by medical reasons or accidental causes will determine the initial steps. It is ok if you don’t know what the process is, that’s what we are here for.

If the passing was medical, then a doctor or medical practitioner may be required to attend. If the passing was accidental, then the funeral directors will be contacted by the coroner.

Once those initial steps are made, we will bring your loved one into our care.

If you have any immediate requirements or wishes, we deal with that first. For example, if you would like to take your loved one back home quickly, or whether you would like them embalmed.

Cost is often a concern brought up in these initial stages, but not to worry. Waterson’s can cater to all budgets, and services are tailored to meet the needs and wants of the family.

We then organise your arrangement interview. This is where we will discuss any decisions needing to be made regarding your loved one’s service. Anyone can attend this meeting, but ultimately the decisions will be made by the account holder or the person taking responsibility.

The arrangement interview includes meeting with an officiant and dealing with any legal paperwork, along with decisions about venues, newspaper notices, slideshows, service sheets, livestreaming, casket selection, catering, photos, flowers, clothing, and vehicle options for the drive off. Do not worry if you do not know what you want right away, the purpose of the arrangement interview is to begin the process of thinking through these options. Waterson’s will do all we can to assist you through these steps and get them sorted for you. This is also when you may start thinking about eulogies and tributes as well which we can guide you through.

This step may seem overwhelming, but rest assured you will be supported in every aspect by Waterson’s team.

At this point families will often decide whether they would like to hold viewings at our funeral home or another venue. We will help you organise what is required surrounding this.

Then comes the Funeral or Memorial Day. At this point all the arrangements will have been made prior, so all you are required to do is celebrate your loved one’s life and grieve as you need to. Waterson’s will be at your side throughout the service, we understand that this can be stressful, we are here to make sure you look after yourself too.

After the service you may wish to have the casket carried out and have a drive-off. Following the burial or after the service if cremation was selected instead, everyone will be invited for a cup of tea and food.

A death certificate will be issued on the day of the burial or cremation and could take up to 10 business days to come through.

After the venue, families will often have a gathering at someone’s house and bring a plate, go somewhere for a meal, or organise a function space to celebrate your loved one’s life. There is also the option to get caterers and cleaners to your house, to take some of the strain off.

If your loved one is cremated instead of buried, then Waterson’s will take care of the ashes until you are ready to collect them. The arrangement interview covers options for urns or jewellery, but whatever option you choose there is no rush. You do not have to collect them until you are ready. The care at Waterson’s never stops.

You will be provided with 6 certified copies of the death certificate, to ease the process of sorting any accounts. If you need assistance with finance, then you can contact companies like WINZ, ACC, Gem Finance, or Finance Now.